Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is Sainte-Chapelle known for?

Sainte-Chapelle is renowned for its exceptional Rayonnant Gothic architecture and stunning stained glass windows.

Where is Sainte-Chapelle located?

It is situated on the Île de la Cité within the Palais de la Cité complex in central Paris.

What was the original purpose of Sainte-Chapelle?

It was built by King Louis IX to house his collection of Passion Relics, including the Crown of Thorns.

What is the Conciergerie?

The Conciergerie is a historic medieval royal palace turned prison, famous for its role during the French Revolution.

Can I visit both Sainte-Chapelle and the Conciergerie in one trip?

Yes, guided tours and combined tickets allow visitors to explore both monuments in a single visit.

What are the main features of the Conciergerie?

Highlights include the Grande Salle, royal kitchens, prisoners’ quarters, and the prison tower known as Tour Bonbec.

Is Sainte-Chapelle wheelchair accessible?

The Conciergerie circuit is accessible for visitors with reduced mobility, with adapted services available. Sainte-Chapelle’s upper chapel may have limited access.

Are there security checks before entering the monuments?

Yes, security controls including identity verification are conducted due to the site’s location within the Palais de Justice complex.

What items are prohibited inside Sainte-Chapelle and Conciergerie?

Prohibited items include large bags, aerosols, sharp objects, glass bottles, and bulky luggage.

Do I need to book a time slot for visiting?

Yes, visitors must reserve a time slot online once they have their tickets.

How long does a typical visit last?

A combined guided tour of Sainte-Chapelle and Conciergerie usually lasts about two hours.

Is photography allowed inside the monuments?

Photography is generally allowed without flash, but some areas may have specific restrictions.

Where exactly are Sainte-Chapelle and Conciergerie located?

Both are located at 10 boulevard du Palais on the Île de la Cité in Paris.

Can I bring a stroller inside?

Only small, foldable strollers that fit through security scanners are allowed; they are not permitted in Sainte-Chapelle’s upper chapel.

Are audioguides available?

Yes, audioguides in several languages can be rented onsite to enhance the visitor experience.

Is there public transportation nearby?

Multiple metro and RER lines and several bus routes serve the Île de la Cité area close to the monuments.

What safety measures are in place for visitors?

The site follows Vigipirate anti-terrorism protocols to ensure visitor security.

Can I visit the royal kitchens in the Conciergerie?

Yes, the vaulted royal kitchens are part of the visitor route through the historic complex.

Was Marie-Antoinette imprisoned at the Conciergerie?

Yes, she was held there before her trial during the French Revolution.

Are guided tours available for groups?

Guided tours can be arranged for groups, with reservations required for groups of eight or more.